PN 02/17 Customer service improved, thanks to Ofwat intervention

Source http://www.ofwat.gov.uk/pn-0217-customer-service-improved-thanks-ofwat-intervention/

Severn Trent Water has overhauled its complaints system after Ofwat intervened in a longstanding complaint about a sewer in Bamford, Derbyshire. Residents starting having problems in around 2000. They complained to Severn Trent Water on numerous occasions from 2004, saying they had to unblock their private sewer to prevent flooding and suffered from odour from […]

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